Refund policy
SHIPPING, RETURNS & REPLACEMENT POLICY
Last updated: 30 September 2026
At Amori, we want your jewellery to reach you safely. Please read the following information about shipping, delivery, and replacement requests before placing an order at shopamori.com.
1. Order Processing and Dispatch
Orders are generally processed and dispatched within 24–48 hours of order confirmation.
Once dispatched, you will receive a tracking link via email or SMS to monitor your delivery status.
During sales, holidays, or periods of high order volume, processing may take longer. We will notify you of any significant delay.
2. Delivery Times and Shipping Charges
Standard shipping: Estimated delivery within 5–10 business days after dispatch, depending on your location.
Business days exclude weekends and public holidays.
Shipping charges, if applicable, will be displayed at checkout before payment.
Any destination-specific duties or taxes payable by the customer, where applicable, will be disclosed before purchase.
Delivery times are estimates and may be affected by courier disruptions, weather, or other unforeseen circumstances. If your parcel is delayed or missing, please contact us for assistance.
3. Returns and Replacements
We do not accept change-of-mind returns or exchanges. Please review the product description, dimensions, materials, and images carefully before purchasing.
If you would like additional images or videos of a product, contact us before placing your order. We will gladly help you make an informed decision.
For eligible product issues, our standard resolution is a replacement at no additional cost, subject to the consumer rights described below.
4. Eligibility for Replacement
You may request a replacement if:
The product was damaged during transit.
The product has a manufacturing defect.
You received the wrong item.
Your order contains a missing item or component.
For missing items, we will verify the issue and arrange delivery of the missing item or component, as appropriate.
5. How to Request a Replacement
Report the issue within 48 hours of delivery by emailing shopamori20@gmail.com or contacting us on +91 7385504959.
Share your order number, a description of the issue, and clear images or videos showing the product, packaging, and defect or damage.
Complete your replacement request within 3 days of receiving the order.
Our team will review the information and provide instructions for the approved replacement and any required collection.
The 3 day window applies to submitting your request. Collection and delivery of the replacement may take place later. Please do not send products back without contacting us first.
6. Unboxing Video
Please record a clear, continuous unboxing video, starting with the sealed parcel and showing the shipping label, opening of the package, and all items received.
This helps us investigate damage, incorrect items, or missing contents. If you do not have an unboxing video, provide any other available evidence. The absence of a video does not remove your applicable statutory rights.
7. Product Condition
Items submitted for replacement should be unused and in their original packaging, with any tags, accessories, and included components retained.
You may open and reasonably inspect the product to identify an issue. Damage to packaging caused during transit will not, by itself, make a claim ineligible.
Our voluntary replacement policy does not cover damage caused after delivery through misuse, accidental damage, improper storage, or failure to follow the product’s care instructions.
8. Replacement Charges and Availability
Once an eligible issue is verified, we will arrange the replacement and any required return shipping at no additional cost to you.
If the same product is unavailable, we will contact you to discuss an alternative or another resolution consistent with your legal rights. We will not substitute a different product without your agreement.
9. Refunds and Consumer Rights
Our standard policy offers product replacements rather than monetary refunds. However, this does not exclude refunds, returns, or other remedies required under applicable Indian consumer law.
The reporting windows, packaging conditions, and evidence requests above do not limit statutory rights relating to defective, damaged, incorrect, misdescribed, or undelivered goods, or other circumstances covered by applicable law.
10. Contact Us
For shipping assistance or replacement requests:
Business name: Amori Jewels
Email: shopamori20@gmail.com
Phone: +91 7385504959
Address: 207 Amanora Apex, Amanora Park Town, Hadapsar, Pune, Maharashtra – 411028, India.